Welcome to Keanestone. I specialise in the following:

• Product Management

  I previously managed and launched Salesforce Communications Cloud Industry Standards APIs & Salesforce Communications Cloud Multiplay Subscription Management for B2B, B2B2C & B2C.

  I provide creative, technical, certified, cross-functional, strategic and growth-focused product management, plus:

  • Salesforce Industries Product Management.
  • Research, Analytics, Strategy, Roadmap, Prioritisation, Information Architecture.
  • Process, User Journey & Data Design.
  • UX & UI, Accessibility & Go-to-Market (GTM).
  • IA (Intelligent analytics) design, integration & implementation using Tableau, Einstein AI & Genie BSS (Business Support Systems) integration.
• Product Design & UI Engineering

  I've been designing and developing enterprise mobile-first responsive UX & UI since 2010.

  I originally designed and hand-coded this mobile-first responsive website back in 2018!

  • Utilising accessibile design, UX heuristics, lean UX and UI methodologies & Human-Centered Design (HCD) for intuitive products with higher Net Promoter Scores (NPS).
  • Leading agile design sprints including research, prototyping and usability testing.
  • Lean - minimising waste with co-design, rapid-prototyping from OOTB, low-fidelity sketched wireframes and mid-fidelity wireframes through to visual design using Figma.
  • UX & product research, moderated usability testing & reporting.
  • Facilitating Community of Practice meetings to set UX UI design and UI development governance standards and procedures.

  I also have over 20 years of UI development experience specialising in W3C & WCAG 2.2 compliant:

  • HTML & CSS with micro-interactions, transitions and animations.
  • Javascript for prototyping interactions and animations.
• Digital UX Architecture & Accessibility Consulting

  I consult on UX Architecture for enterprise products including Salesforce Industries, AEM & AEM Forms, UI framework implementations and digital accessibility.

  I provide the following additional services:

  • Large-scale rapid accessibility audits.
  • Accessibility remediation UX UI design and development.
• Accessible Design Systems

  I advocate for maintaining Accessible Design Systems within large organisations by showcasing the business and technical benefits.

  I build Accessible Design Systems using web components and implement the full DesignOps internal service design including automated and manual accessibility testing.

• Training & Team Leadership

  I have produced, organised and presented conference, internal and public training sessions, custom workshops, product release presentations & conference presentations for:

  • Salesforce
  • Vlocity
  • ANZ
  • Australia Post
  • Vision Australia
  • Barclays

  I have spent 8 years in cross-functional team leadership:

  • Full project, stakeholder, vendor, resource and office management.
  • Personal development and mentoring.
  • Scope, timing and costing for proposals.
  • RFQs, contracts, invoices and management reports.
  • Identifying and implementing business opportunities.
  • Stakeholder and vendor management.
  • Resource management.
  • Service, Risk & Office management.